At Store Purchase: Return & Exchange

  1. Lemon Farm does not accept returns or exchanges unless the item is quality defective. 
  2. Show a receipt to return/exchange your order.
  3. Returns/refunds ONLY at the store of purchase .
  4. You can return or exchange the product:
    1. Fresh and frozen products within 3 days of the received date. 
    2. Dry goods within 5 days of the received date.
  5. Customers only return the product only when we require further inspections.
  6. No cash refund.
  7. The exchange/return process usually takes 7-10 working days.
  8. Refund Duration
    1. Bank transfer/ counter payment take 7-10 days after receive required information
    2. Credit/ Debit card takes 30-45 days (the issue bank is responsible for the refund process)