Lemon Farm Online does not accept returns or exchanges unless the item is quality defective. You can return or exchange the product:
Fresh and frozen products within 3 days of the received date.
Dry goods within 7 days of the received date.
Lemon Farm will deliver new products in exchange for the quality defects, missing item, incorrect item, lost and damaged shipment; or refund your purchase according to the conditions.
Customers only return the product only when we require further inspections, and the company will be responsible for the return shipping charge. (The shipping charge receipt is required for the reimbursement.)
We DO NOT accept online purchase returns/refunds at the store.
Refund Conditions
The refund will be processed only for the purchase that cannot be fulfilled by Lemon Farm.
The refund will be processed after we have received all the information needed from the customers.
Return Reasons
Return/ Refund Conditions
Exchange for new item
Item must be returned
Refund
Quality Defects
✓
If required for further inspections
ONLY when there is no substitute product to fulfil the order
Expired Product/ Damaged Packaging
✓
If required for further inspections
Missing Item, Incorrect Item Delivered
✓
✓
Lost and Damaged Shipment
✓
-
Change of Mind
CANNOT be returned/ refunded
Exchange/ Return Process
Create an exchange/return request through this form
Submit the purchase information and attached images following the request topic.
Await for the response through the email/ user account page
Return the received item to Lemon Farm (if required). After we have received the return, the exchange item will be shipped, or the refund will be processed.
The exchange/return process usually takes 7-10 working days.
Refund Process
Payment Method
Refund Method
Duration
Bank Transfer/ Counter Payment
Bank Transfer
7-14 Days
after receive required information
Credit Card
Refund to Credit Card
30-45 Days
the issuing bank is responsible for the refund process.
Debit Card
Refund to Debit Card
Not enough products with the desired amount, please specify a new qty